a frontal wind turbine
Our business
Power generation
Sales
Origination
Alpiq has been active in the Italian market for decades, thanks to the transportation of energy along the high-voltage power lines that cross the Alps. The company has had a direct presence in Italy since the establishment of Alpiq Energia Italia in 1999. Today, we have a team of more than 100 passionate and expert staff in Italy.
Sales and Origination
In Sales and Origination business, Alpiq in Italy has gained considerable market share over the years by supplying energy to end customers. In fact, Alpiq supplies more than 5 TWh of electricity and gas to large industrial customers every year. Alpiq also offers long-term Power Purchase Agreements together with structured products, thanks to top-class trading capabilities. Alpiq is also able to purchase and manage conventional and renewable energy produced by third-party plants.
Power Generation
Power generation has historically been the main pillar of Alpiq’s presence in Italy. The first power generation plant in Italy was built and commissioned in 2004, but since 1999 the Group has invested around EUR 800 million in Italy. Today, the company has a fleet of diversified plants: thermoelectric and cogeneration power plants, as well as wind farms, photovoltaic and mini-hydro plants.
Strong presence on Italian energy markets
The dynamism that characterises the Italian energy market has offered the Alpiq Group an opportunity to increase its presence in the country. Over time, Alpiq’s increased investment in Italy has seen it partner with major industrial groups to build gas-fired power plants (San Severo, Novara and Vercelli) and wind farms. Today, Alpiq Italy’s generation park has 14 plants producing about 770 MW, of which 220 are renewable (small hydro, wind and photovoltaic) and 550 MW gas-fired, producing a total annual output of about 2,500 GWh. Alpiq is also focusing on investment in storage and hydrogen.
Thanks to its highly flexible generation park, Alpiq is able to guarantee security of supply and services for the power grid while meeting the highest standards of occupational and environmental safety.
Our commitment to sustainability and social responsibility
Alpiq Energia Italia S.p.A.
Alpiq Energia Italia S.p.A.
- ISO 14001
- ISO 45001
- Health, safety and environmental policy
- Gender equality certificate UNI/PdR 125:2022
- Politica di parità di genere
Complaints
On this page you can find the forms to submit your complaints to Alpiq Energia Italia
Quality standards
‘ARERA establishes service quality levels of the sale that operators must guarantee.
If these quality levels are not met, under certain conditions the customer is entitled to automatic compensation, the value of which is set by ARERA.
Commercial sales quality standards
Commercial sales quality standards are defined in the “Testo Integrato della Qualità della Vendita “(TIQV) and are divided into:
- Specific standards: they define the time within which certain services must be performed
- General standards: define the minimum predetermined percentage value of services to be performed within a maximum timeframe
The quality standards to which Alpiq Energia Italia is subject are:
- Maximum time for a reasoned response to written complaints: 30 calendar days
- Maximum time for billing rectification: 60 calendar days, 90 calendar days for four-monthly invoices
- Maximum rectification time for double billing: 20 calendar days
In the event of non-compliance with the specific quality standards set out in the table, the seller shall pay the end customer an automatic basic compensation of EUR 25.
This basic automatic indemnity shall increase in relation to the delay in the performance of the service as set out below:
- if the performance takes place beyond the standard, but within twice the standard time, the basic automatic compensation is paid;
- if performance takes place beyond twice the standard but within three times the standard, twice the basic automatic compensation is paid;
- if the service is performed beyond three times the standard, three times the basic automatic compensation is paid.
In the past year, Alpiq Energia Italia achieved the following effective general level of quality with respect to the target customers served:
- electricity end customers Other Medium Voltage: 100% response to written requests for information sent within the maximum time of 30 calendar days in the electricity sector
- gas end customers Other Uses: 100% response to written requests for information sent within the maximum time of 30 calendar days in the electricity sector
Delinquency management and default notice
In the event of significant arrears, Alpiq Energia Italia's debt collection process provides for:
- After 3 days from the expiry of the payment terms: first reminder
- After 10 days from the expiry of the payment terms: second reminder
- After 17 days from the expiry of the payment terms: formal notice of default
Payment of the sums intimated in the notice of default shall be demanded within 10 days and, in case of default, Alpiq Energia Italia reserves the right to send a request for suspension of the supply.
In the event that Alpiq Energia Italia fails to comply with the relevant regulations, the customer shall be entitled to receive an automatic indemnity of
- 30 euros in the event of a power reduction or if the supply has been suspended due to arrears despite the failure to send the notice of default
- euro 20 in the event a power reduction has been carried out or the supply has been suspended for arrears despite alternatively
- the failure to comply with the deadline by which the customer is required to make payment
- non-compliance with the minimum time limit between the date of expiry of the payment deadline and the date of the request to the distribution company for suspension of supply or reduction of power
Compensation will be paid to the customer directly or on the first useful invoice, by deduction from the amount charged on the same invoice.
Further clarifications are available at www.arera.it
Post-meter safety assessments
ARERA Resolution 40/2014/r/gas introduced new provisions on safety assessments of gas utility systems.
As required by the resolution, they are published:
Insurance for end customers
Anyone who uses, even occasionally, natural gas or other types of gas supplied through urban distribution networks or transport networks, automatically benefits from insurance coverage against gas accidents, pursuant to Resolution 85/2024/R/gas of the Regulatory Authority for Energy Networks and the Environment.
The insurance cover is valid throughout the national territory; excluded from it are
- end users of methane gas other than domestic or condominium domestic customers with a meter class higher than G25 (the meter class is indicated on the bill)
- consumers of methane gas for motor vehicles.
The guarantees provided cover: third party liability, fire and accidents, which originate in the installations and appliances downstream of the gas delivery point (downstream of the meter).
The insurance is taken out by CIG (Comitato Italiano Gas) on behalf of end customers.
For further details on the insurance cover and the forms to be used to report a claim, contact the Energy and Environment Consumer Desk on the toll-free number 800.166.654 or in the manner indicated on the website www.arera.it.
Energy Mix
Below is information on the composition of the energy mix used for the production of the electricity supplied, as per the obligation imposed by Ministry of the Environment and Energy Safety Decree 224 of 14 July 2023, which establishes criteria and methods for providing information to end customers.
Gas Emergency Plan
This section contains the provisions of the Ministerial Decree of 18 December 2019, as amended, on the National Natural Gas System Emergency Plan.
The Emergency Plan provides for 3 different crisis levels:
- pre-alert: possible deterioration of supply following concrete, serious and reliable information such as to trigger the alert or emergency levels;
- alert: significant deterioration of supply caused by exceptionally high demand or the reduction/interruption of one or more supply sources. At this level, however, the market is able to cope with the emergency without resorting to measures other than market measures;
- emergency: significant deterioration of supply as a result of exceptionally high demand or a reduction/disruption of sources. At this level, if all market measures have been implemented but gas supply is still insufficient, measures other than those of the market itself will be introduced
For each crisis level, the Emergency Plan defines a set of measures that can be activated as required.
In the pre-alarm and alert levels, all measures are considered ‘market-based’ and can be chosen from the following:
- increased imports - using the flexibility of existing contracts;
- reduction in gas demand - resulting from terminable contracts of a commercial nature;
- use of alternative replacement fuels in industrial plants - based on specific agreements or clauses in supply contracts;
- activation by Snam of any contracts entered into for the voluntary reduction of gas demand by industrial end customers.
At the emergency level, when all implemented market measures have proved insufficient to restore an adequate gas supply to meet demand, the Competent Authority may activate ‘non-market’ measures with its own measures.
Among the measures that can be activated:
- interventions to increase the availability of gas in the network;
- use of LNG storage with peak shaving functions;
- application of dispatching rules for electricity production;
- use of strategic storage;
- definition of new temperature thresholds;
- compulsory reduction in gas withdrawal by industrial customers (implementing, insofar as applicable, the procedures defined in Article 5 of the Ministerial Decree of 11 September 2007 on the obligation to contribute to the effective containment of gas consumption)
- suspension of the supply obligation by sellers to unprotected customers;
- suspension of price protection
