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Olten - 80-100% | Permanent
Location: Olten (CH) or Prague (CZ)
As an Application Engineer within Alpiq’s IT Corporate organization, you will support the reliable operation and continuous improvement of our Corporate Applications. You will work closely with internal IT stakeholders, business teams, and external service providers to ensure stable operations, well-defined service processes, and continuous knowledge transfer in alignment with ITIL and Alpiq governance standards.
Your main responsibilities
Services & Collaboration
- Act as an interface between Alpiq’s internal teams and the Service providers during transition and steady-state phases.
- Ensure clear communication, ticket ownership, and documentation in line with the Alpiq standards.
- Support new demands and projects in collaboration with other IT and Business areas
Application Operations & Maintenance
- Manage incidents, service requests, and enhancements for assigned applications (corporate tools such as D3, ReadSoft, Adobe Sign, etc.).
- Monitor system performance, execute regular maintenance and releases / deployments, and ensure timely patching and compliance with security standards.
- Contribute to automation initiatives (e.g., self-help catalogues, process simplification) to improve user experience and efficiency.
- Support integration initiatives and management of interfaces to the assigned applications
Service Quality & Documentation
- Maintain up-to-date technical and functional documentation, including application configuration, known error databases (KEDB), and standard operating procedures in coordination with External service providers
- Participate in service reporting and KPI tracking to ensure SLAs and are met.
- Support continual improvement through feedback, lessons learned, and user satisfaction analysis.
Incident & Request Management
- Handle escalations from Level 1 (Service Desk), performing root cause analysisand resolution or coordinating with external service providers L2/L3 support.
- Identify recurring issues and propose preventive or automated solutions in collaboration with internal and vendor teams.
Your profile
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 3 years of experience in a similar role.
- Basic coding and debugging skills in at least one language (e.g., Java, C#, Python).
- Knowledge of databases and SQL.
- Good understanding of APIs (REST/SOAP) and system integrations.
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Familiarity with ITIL processes (Incident, Problem, Change, Service Request Management).
- Hands-on experience with ticketing tools (e.g., Jira, ServiceNow) and basic database or scripting knowledge.
- Excellent communication and documentation skills in English (German would be a big plus, French a plus).
- Experience with Document Management Systems and document formats (e.g. XML, PDF, TIFF, etc.) is a plus.
- Experience with Cloud-DMS or hybrid architectures and / or knowledge in workflow and process automation is a plus.
Skills
- Strong service orientation and customer focus.
- Analytical and structured problem-solving approach.
- Curiosity and willingness to learn new applications and tools.
- Ability to adapt to change and work collaboratively across teams and vendors.
- Passion for continuous improvement and automation.
Your benefits
Competitive salary package
Market-oriented salary
Training and development
Diverse opportunities for career growth
Flexible work models
Various flexible work models
Inclusion is at the heart of Alpiq
At Alpiq, we are committed to creating an inclusive work environment, where everyone can bring their ‘whole selves’ to work and feel valued, respected, and heard. This principle is central to our company’s purpose, values, and leadership approach. We strongly believe that organizations thrive through the inclusion of diversity. Everyone’s energy matters regardless of characteristics, such as age, gender, nationality, language, sexual orientation and identity, religion, social or ethnic background or any other personal traits.
Data protection
At Alpiq, data privacy is an important topic. Please therefore take note of the corresponding Privacy Notice that appears in the online application form and explains in detail the purpose for which we process your personal data. It is of great concern to us to inform you as transparently as possible and process your data only in a fair manner.