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Are you looking to make an impact in the energy sector? Become part of Alpiq - your energy matters!
Praha - 80-100% | Fixed-term
We’re proud to support business that has so much impact on our planet and we are able to do it with access to top technologies, while constantly developing internal resources and solutions. The Team spirit with no-silo culture allows us to stretch boundaries and reach amazing goals we’re all proud of.We are seeking a talented individual to join our Level 1 Support Team as a member of our dynamic and growing organization. The ideal candidate is someone who is passionate about delivering exceptional customer service and is committed to resolving technical issues in a timely manner.
Your main responsibilities
• Responding to customer inquiries via MS Teams chat, phone, and email in a professional and timely manner• Diagnosing and troubleshooting technical issues• Escalating complex issues to the appropriate team members• Collaborating with other teams to ensure customer satisfaction• Creating and updating support tickets in a timely and accurate manner• Maintaining accurate records of customer interactions and technical issues
Your profile
• Experience in a IT customer service or technical support role would be ideal• Familiarity with ticketing systems and customer support tools• Interest in IT and willingness to learn IT skills• English language is a must; Czech/French/German languages are welcome • Excellent communication skills, both written and verbal• Strong problem-solving skills• Ability to multitask and prioritize tasks effectively• Ability to work in a team environment• We work from Monday to Friday from 7:00 to 19:00, on call duty once in 2 months• Flexibility of hours is possible within the needs of the service desk incidents
Your benefits
Competitive salary package
Market-oriented salary
Training and development
Diverse opportunities for career growth
Flexible work models
Various flexible work models
Inclusion is at the heart of Alpiq
At Alpiq, we are committed to creating an inclusive work environment, where everyone can bring their ‘whole selves’ to work and feel valued, respected, and heard. This principle is central to our company’s purpose, values, and leadership approach. We strongly believe that organizations thrive through the inclusion of diversity. Everyone’s energy matters regardless of characteristics, such as age, gender, nationality, language, sexual orientation and identity, religion, social or ethnic background or any other personal traits.
Data protection
At Alpiq, data privacy is an important topic. Please therefore take note of the corresponding Privacy Notice that appears in the online application form and explains in detail the purpose for which we process your personal data. It is of great concern to us to inform you as transparently as possible and process your data only in a fair manner.